Frequently Asked Questions (FAQs)

Game Den HQ is an online store for premium arcade machines, pinball machines, jukeboxes, pool tables, poker tables, table tennis tables, and other entertainment products. We help homeowners and businesses create amazing game rooms and entertainment spaces.

Yes! Game Den HQ operates under SSL Commerce LLC, a registered U.S. company based in Wyoming. We proudly serve customers across the continental United States.

We work with both residential and commercial customers, including homeowners, bars, arcades, hotels, offices, and entertainment venues of all sizes.

Absolutely. All of our products come from authorized U.S.-based distributors and include manufacturer-backed warranties when applicable.

Once you place an order on our website, we coordinate directly with our trusted suppliers to have your product shipped straight to you. We handle all communication, tracking, and support so you’re never left guessing.

Some items are ready to ship, while others are built or prepared after you order. Because we work with multiple suppliers, availability and lead times can vary—but we’ll keep you updated every step of the way.

Orders are typically processed within 1–3 business days (Monday–Friday). After that, your supplier begins preparing or producing your item.

Delivery times depend on the product and supplier. On average, most orders arrive within 4–6 weeks after processing.

Custom-designed or made-to-order items may take a little longer.

We currently ship to addresses within the contiguous United States (the lower 48 states).

Shipping costs are calculated at checkout based on your order and location. You’ll always see the full shipping cost before completing your purchase.

Yes—just contact us within 24 hours of placing your order, and we’ll do our best to update it before processing begins.

📧 Support@gamedenhq.com

Orders can be canceled within 24 hours of purchase. After that, the order may already be in production or processing with the supplier and may no longer be eligible for cancellation.

Returns and exchanges depend on the supplier and product. Because many of our items are large or custom-made, return eligibility can vary. We’re always happy to check return options for you.

Return shipping and restocking fees vary by supplier. If any fees apply, we’ll clearly explain them before approving a return.

Once the supplier receives and inspects the returned item, approved refunds are typically issued to your original payment method within 7 business days.

We accept:

• Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed securely in USD.

Yes. We use SSL encryption and trusted payment providers to protect your information. Your payment details are never stored on our servers.

Definitely. We’re here to help with order updates, delivery questions, warranty support, and anything else you need after your purchase.

📧 Support@gamedenhq.com

Our friendly support team is happy to help before and after your order.

No problem! Reach out to us and we’ll help you choose the best option based on your space, goals, and budget.