1. When will my order ship?
Orders are processed within 1 to 3 business days (Monday to Friday). Once shipped, you'll receive a confirmation email with tracking information.
2. How long does shipping take?
Standard shipping usually takes 5 to 8 business days (Monday to Friday) after your order has been processed.
3. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order details. The exact fee will be displayed before you complete your purchase.
4. Can I change my shipping address after placing an order?
Yes, but only if you contact us within 24 hours of placing your order.
π§ Email us at: Support@gamedenhq.com
5. Can I cancel my order?
Yes, cancellations are accepted within 24 hours of placing your order. Please email us promptly at Support@gamedenhq.com.
6. Do you offer returns or exchanges?
Yes, we accept returns and exchanges for new, unused products within 14 days of delivery.
Return shipping is free
A 25% restocking fee applies
Visit our Return Policy for more details.
7. How will I receive my refund?
Approved refunds are processed to your original payment method within 7 business days after we receive and inspect your return.
8. What condition must items be in to be returned or exchanged?
Products must be in new, unused condition with all original packaging.
9. What payment methods do you accept?
We accept:
Credit/Debit Cards (Visa, MasterCard, AmEx, Discover)
PayPal
Apple Pay & Google Pay
Shop Pay
All payments are processed in USD.
10. Is my payment information secure?
Yes. We use SSL encryption and trusted third-party processors to protect your payment details. Your information is never stored on our servers.
Still have questions?
We're here to help!
π§ Contact us at Support@gamedenhq.com